Frequently Asked Questions

We are here to answer all questions.

It is manned by skilled and effective agents to accurately deliver high-quality service to State Savings customers and prospects alike.

You can open an account online here while out of the country if you already have a Bank Verification Number (BVN). If you do not have a BVN, you will still receive an account number, but the account will remain restricted until you complete the required documentation.
Yes. The account can be operated through any of our card products or internet banking solution.
No. A withdrawal slip, located in all branches is all that is required to withdraw cash at any of the branches.
Current accounts become dormant after 6 months of inactivity.
No. savings accounts do not go dormant.
Accounts are opened within 24 hours upon submission of complete documentation.
No you cannot transfer funds from a Dollar to a Dollar account and vice versa because both accounts are in different currencies. You can however convert funds in your dollar account to Dollar and have this paid into your Dollar account at the official exchange rate by visiting any The State Savings branch nationwide.
Yes. Account update requests can be made at any of the branches.
No. requests can be made from any of the bank”s branches or through our Contact Centre (State Savings Direct).
Accounts can be opened with any amount or with Zero balance as there is no minimum account opening amount requirement for all The State Savings Account classes with the exception of our State Savings Gold and Platinum Accounts that have a N1 million and N3 million requirement respectively.
About 24 hours after the request has been received and duly approved.
No, The NUBAN account series is unique and same. The only change is the address of the new branch that will appear on your next cheque book.
No. A savings account holder can withdraw from his account at any of our branches by completing a withdrawal slip.
It is possible, only if the customer has different classes of accounts. E.g. a customer can have a savings account with one branch and a current account with another branch but cannot have 2 savings accounts or 2 current accounts with 2 different branches or with the same branch.
The customer will need to complete a cheque book requisition slip which can be gotten from any branch of Royal Dutch PLC. Otherwise, the customer can write to the bank requesting a chequebook. In both cases, the request will need to be signed according to the mandate of the account. He can also apply via the Internet Banking platform or by self-service on the State Savings Direct platform.
It takes 24 hours for Lagos branches and 48 ” 72 hours for up-country branches (branches outside Lagos).
A cheque book for an individual account may contain 20 or 50 leaves, and for a corporate account 50 or 100 leaves. 20leaves cost $5, 50leaves cost $1050 and 100leaves cost $21.
Yes. The customer will need to indicate at the point of request where he would like to pick the cheque book up from and the cheque book will be delivered to that branch.
Yes. There is an option for online request for users on our internet banking platform or through State Savings Direct.
Yes, a third party can collect a cheque book on the account holder”s behalf. The account holder will need to write a letter authorizing the bearer to collect the cheque book on his behalf. The letter must be duly signed and the bearer must have a valid / acceptable means of identification.